Donor Management Team Member

The Donor Management Team works to sustain and build the overall HPA donor base in order to fund the organization’s programs. This volunteer position helps to manage and maintain the HPA’s donor database by performing day-to-day tasks as delegated by the Managing Director. Additionally, the Donor Management Team Member performs specific donor communications, including regular donation follow-up, donor solicitations, and other targeted communications as directed. This position requires strong administrative skills, attention to detail, creativity, trustworthiness and reliability, proficiency with customer relations management software, and an appreciation for nurturing relationships with various levels of the HPA’s constituency.

This position reports to the Managing Director. Hours vary with workflow but generally will not exceed five hours per week.

Key Responsibilities and Duties:

  • Perform donation follow-up tasks in EveryAction, including tagging, membership status updates, and follow-up emails as needed.
  • Ensure donor thank you emails are sent in a timely manner.
  • Monitor and respond to donor messages from the HPA’s donate@ email account, as delegated.
  • Develop outreach strategy and draft targeted donor emails as assigned.
  • Support the HPA on key fundraising campaigns and perform associated donor imports and follow-up communications.
  • Assist with the creation of annual reports and other important donor communications.
  • Perform other donor management tasks as directed.
  • Delegate tasks to Donor Management Team Members as needed.
  • Attend Development Department meetings as necessary.

Qualifications:

  • Detail-oriented, with strong organizational skills.
  • Proficient with Excel and Google Docs.
  • Availability to perform basic donor management upkeep tasks at least once per week.
  • Consistent follow-through on projects and ability to meet deadlines.
  • Interest in the connection between back-end data and front-end relationship management.
  • Interest in social change, activism, stories, and fandom.

To apply, please send a cover letter and resume to Sara at saram@thehpalliance.org. We'll be in touch soon if we wish to set up an interview.

Email Analyst

Email messaging is core to the HPA’s campaigns and outreach. In order to continue to improve our engagement and thereby further our mission, it is important that we consistently track and analyze the data on our engagement. This volunteer position supports the HPA’s Department of Magical Causes and Correspondence by helping to track, analyze, and measure the impact of our digital communications. We’re looking for people who have experience and passion for analytic data as well as a sophisticated understanding of email trends.

This position reports to the Email Team Lead and will require an average of 4 volunteer hours per week.

Key Responsibilities and Duties

  • Track regular data for official HPA emails with an emphasis on analyzing the data for higher engagement.
  • Track unique data for individual campaigns (e.g. unique hashtags, one-off websites, fundraising data, etc.)
  • Investigate new methods of tracking and analyzing data.
  • Compile reports as needed.
  • Contribute to post-campaign reports.
  • Attend regular team meetings and all-staff meetings via Skype/Hangout.

Qualifications:

  • Familiarity with analytics and statistics
  • Consistent work and team player 
  • Familiarity with Google Drive
  • Passion for numbers and spreadsheets
  • Interest in social change, activismstories, and fandom
  • Familiarity with nonprofit email trends a plus

To apply, please send a cover letter and resume to Sara at saram@thehpalliance.org. We'll be in touch soon if we wish to set up an interview.